Most people don’t make contact with businesses unless they’re complaining about something. They take good service and nice treatment for granted.

While I have been known to write meticulously researched and scathing letters of complaint, I much prefer to write letters of uncomplaint, and usually do so once or twice a week. It doesn’t take much time or effort, and it makes the recipient employees and managers feel good. It makes me feel good knowing I’ve brightened a stranger’s day. Everybody wins.

You should stop bitching about stuff and try my way instead.

I’ll be posting more of these in the future.


Hello,

The 665 8th Street SW location is a stellar example of how a Tim Hortons can operate.

I work across the street, and I’ve been going there since it opened. It’s remarkable how quickly people are served, and yet the staff is always so friendly…it never feels like I’m being rushed. It’s just very efficient. Too bad all Tim Hortons can’t mimic this.

The manager (Xavier) runs a tight ship, but he seems to have been able to do it without making his employees hate him. The general vibe in the place is pleasant. Everybody smiles so much.

Anyway, whatever you guys are doing over there, please keep it up.

Thanks for the great service.

Sincerely,

Aye Pancakes, MHR
Direct Factors Manager
Spotty Dog Int’l, Inc.

~~~~~~~~
Hi Aye,

Thank you very much for your kind words and your patronage.

We are very proud of our team and Xavier has just returned from a 2 month trip to the head office to be trained even further. They try their best, and we believe they do a great job. Great to hear others think so too.

We will post this and give everyone an extra thanks both verbally and via our Tim Point bonus program.

Regards and thank you again for being our guest,

Aaron