Hello Jonas,

I’m dropping you this short note to express how happy we are with our experience dealing with Vatsal Sharma.

My son recently applied for a student line of credit to pursue his career as a commercial pilot. Apparently this is a bit of a different situation as the Springbank Air Training College isn’t a recognized institution in TD’s eyes.

Vatsal took the initiative to massage the application so it would work for both my son and TD, and even came in on his day off at one point to make sure the loan was proceeding and would be complete before ground school started.

The thing is, I didn’t feel like he was treating us any differently than he would have treated anyone else. My impression is that Vatsal does things like this routinely, and that’s no small thing.

It was a complete pleasure dealing with him from start to finish. He’s a great representative for TD generally, and your branch specifically.

People are so quick to complain when things don’t go their way, but not enough people do the opposite. I feel it’s important that Vatsal gets recognized for his fantastic customer service.

Thank you very much.

Aye Pancakes
Direct Directives Director
Spotty Dog Int’l, LLP

~~~~~~~~

Hey Aye,

Thank you so much for the e-mail, it is very kind of you.

I hope I can continue providing customer service in the same manner. And not to forget, I had a nice time interacting with you guys too.

Best wishes to your family from my side.

Sincerely,

Vatsal Sharma
Financial Services Representative | TD CANADA TRUST |

~~~~~~~~

Hi Aye,

Thanks for taking the time to write on how great Vatsal served you and how great he is.

It makes my day to receive e-mails like this…so Thank You.

Next time you come in to the branch, please stop in and say hi.

Till we meet.

Jonas Haywood
TD Canada Trust
Branch Manager